Lase, Zufilman, Saima Rambe, and Ratna Sari Dewi. “The Effect of Performance Management on Service Quality through Public Satisfaction at the Medan City Population and Civil Registration Office”. Jurnal Dialektika: Jurnal Ilmu Sosial 23, no. 2 (August 31, 2025): 892–904. Accessed September 27, 2025. http://www.jurnaldialektika.com/index.php/piani/article/view/662.