Strengthening Access to Justice: The Strategic Role of Bpsk Bandung in Consumer Protection Governance
DOI:
https://doi.org/10.63309/dialektika.v23i3.803Keywords:
Access to Justice, BPSK, Legal Literacy.Abstract
Information inequality and low legal literacy remain significant factors that leave consumers vulnerable, particularly in urban areas like Sukajadi. Interestingly, this situation demonstrates the strategic role of BPSK socialization in opening up access to justice, a practice that has previously been unequally enjoyed. This study aims to examine how this socialization is implemented and the extent to which it increases public understanding, legal awareness, and trust in non-litigation dispute resolution mechanisms. Drawing on theories of participatory communication, institutional trust, and social learning, this study uses a descriptive qualitative approach through interviews, observations, and document analysis. It is noteworthy that dialogic communication, professional forum management, and the presence of symbols of authority appear to strengthen the institution's legitimacy while increasing citizens' readiness to use formal channels. Socialization has also been shown to help citizens understand legal issues more contextually and improve their bargaining power as consumers. These findings underscore the need for ongoing and more inclusive socialization in the future.
Downloads
References
Bandura, A. (1977). Social Learning Theory. Prentice-Hall. https://psycnet.apa.org/record/1977-25733-000
Bandura, A. (1986). Social Foundations of Thought and Action: A Social Cognitive Theory. Prentice-Hall. https://psycnet.apa.org/record/1985-98423-000
Bandura, A. (1997). Self-Efficacy: The Exercise of Control. W. H. Freeman. https://psycnet.apa.org/record/1997-08209-000
Bowen, G. A. (2009). Document Analysis as a Qualitative Research Method. Qualitative Research Journal, 9(2), 27–40. https://doi.org/10.3316/QRJ0902027
Braun, V., & Clarke, V. (2006). Using Thematic Analysis in Psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
Clarke, V., & Braun, V. (2017). Thematic analysis. The Journal of Positive Psychology, 12(3), 297–298. https://doi.org/10.1080/17439760.2016.1262613
Cortés, P. (2018). Achieving fairness in consumer ADR. Journal of Consumer Policy, 41(3), 441–459. https://doi.org/10.1007/s10603-018-9394-7
Creswell, J. W., & Poth, C. N. (2018). Qualitative Inquiry and Research Design: Choosing Among Five Approaches (4 (ed.)). SAGE Publications. https://us.sagepub.com/en-us/nam/qualitative-inquiry-and-research-design/book246896
Denzin, N. K., & Lincoln, Y. S. (2018). The SAGE Handbook of Qualitative Research. Sage Publications. https://us.sagepub.com/en-us/nam/the-sage-handbook-of-qualitative-research/book258504
Flora, H. S., Sutresna, I., Maharani, K. A., Ningrum, D., & Firmansyah, F. (2024). Legal Education on Consumer Rights: Community Empowerment Efforts in the Face of Unfair Business Practices. Abdimas Indonesian Journal, 4(2), 627–638. https://journal.civiliza.org/index.php/aij/article/download/500/434
Ge, W., Bai, X., Zhang, Z., & Gao, Q. (2022). The impact of consumer participation certification on the trust of eco-agricultural products based on the mediating effects of information and identity. Sustainability, 14(7). https://doi.org/10.3390/su14073825
Grimmelikhuijsen, S. G., & Knies, E. (2017). Validating a scale for citizen trust in government organizations. International Review of Administrative Sciences, 83(3), 583–601. https://doi.org/10.1177/0020852315585950
Grimmelikhuijsen, S. G., Porumbescu, G., Hong, B., & Im, T. (2013). The effect of transparency on trust in government: A cross-national comparative experiment. Public Administration Review, 73(4), 575–586. https://doi.org/10.1111/puar.12047
Haseeb, M., Kot, S., & Ahmad, N. (2020). Consumers’ awareness and trust in consumer dispute resolution bodies. Economic Research – Ekonomska Istraživanja, 33(1), 331–350. https://doi.org/10.1080/1331677X.2019.1708778
Irvin, R. A., & Stansbury, J. (2004). Citizen Participation in Decision Making: Is It Worth the Effort? Public Administration Review, 64(1), 55–65. https://doi.org/10.1111/j.1540-6210.2004.00346.x
Kim, H., & Xiao, J. J. (2020). Consumer literacy and financial/legal decision-making. Journal of Consumer Affairs, 54(4), 1432–1456. https://doi.org/10.1111/joca.12320
Levi, M., & Stoker, L. (2000). Political Trust and Trustworthiness. Annual Review of Political Science, 3(1), 475–507. https://doi.org/10.1146/annurev.polisci.3.1.475
Manyozo, L. (2012). Media, Communication and Development: Three Approaches. Sage Publications. https://sk.sagepub.com/books/media-communication-and-development
Meynhardt, T. (2009). Public value inside: What is public value creation? International Journal of Public Administration, 32(3–4), 192–219. https://doi.org/10.1080/01900690902732632
OECD. (2023). Consumer Vulnerability in the Digital Age. https://doi.org/10.1787/4d013cc5-en
Ormrod, J. E. (2012). Human Learning. Pearson. https://www.pearson.com/us/higher-education/program/Ormrod-Human-Learning-6th-Edition/PGM310723.html
Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., & Hoagwood, K. (2015). Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research. Administration and Policy in Mental Health and Mental Health Services Research, 42(5), 533–544. https://doi.org/10.1007/s10488-013-0528-y
Reich, N. (2022). Consumer law education and empowerment. International Journal of Consumer Studies, 46(2), 537–549. https://doi.org/10.1111/ijcs.12775
Roberts, N. (2004). Public deliberation in an age of direct citizen participation. The American Review of Public Administration, 34(4), 315–353. https://doi.org/10.1177/0275074004269288
Servaes, J. (2008). Communication for Development and Social Change. Sage Publications. https://sk.sagepub.com/books/communication-for-development-and-social-change
Servaes, J., & Malikhao, P. (2010). Advocacy Strategies for Health Communication BT - Communication for Development and Social Change. Springer. https://doi.org/10.1007/978-1-4020-8225-3_19
Spradley, J. P. (1980). Participant Observation. Waveland Press. https://waveland.com/browse.php?t=178
Stoker, G. (2006). Public value management: A new narrative for networked governance? The American Review of Public Administration, 36(1), 41–57. https://doi.org/10.1177/0275074005282583
Subagyono, B. S. A., Chumaida, Z. V, & Romadhona, M. K. (2022). Enforcement of consumer rights through consumer dispute settlement board: Obstacles and barriers. Yuridika, 37(3). https://doi.org/10.20473/ydk.v37i3.34943
Tyler, T. R. (2006a). Psychological perspectives on legitimacy and legitimation. Annual Review of Psychology, 57, 375–400. https://doi.org/10.1146/annurev.psych.57.102904.190038
Tyler, T. R. (2006b). Why People Obey the Law. Princeton University Press. https://press.princeton.edu/books/paperback/9780691126739/why-people-obey-the-law
Tyler, T. R., & Huo, Y. J. (2002). Trust in the Law: Encouraging Public Cooperation with the Police and Courts. Russell Sage Foundation. https://www.russellsage.org/publications/trust-law
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Dialektika: Jurnal Ilmu Sosial
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
