Implementation of Regulation of the Minister of Law and Human Rights No. 18 Of 2022 as a Guideline for the Mpaspor Application in Passport Services ar the Class I non-TPI Immigration Office in Palangkaraya
DOI:
https://doi.org/10.63309/dialektika.v24i2.1171Keywords:
Minister of Law and Human Rights Regulation Number 18 of 2022, M-Paspor, Passport Services, Immigration.Abstract
The main issue in the implementation of the Minister of Law and Human Rights Regulation Number 18 of 2022 as the guideline for the use of the M-Paspor application in passport services lies in the suboptimal effectiveness of digital-based service implementation. The gap between das sollen and das sein indicates that although the Regulation has established a passport service mechanism that is fast, accessible, transparent, and accountable through the M-Paspor application, its implementation still encounters various obstacles, including system disruptions, limited information technology infrastructure, restricted service quotas, low levels of public digital literacy, inconsistencies in applicants' data, and inadequate human resource competencies. These conditions have the potential to reduce the effectiveness of passport services and diminish public satisfaction as service users. This study employed an empirical legal research method using empirical data obtained through interviews and direct field observations. The research was conducted to examine the effectiveness of the implementation of the Minister of Law and Human Rights Regulation Number 18 of 2022 as the guideline for the M-Paspor application in passport services at the Class I Non-TPI Palangka Raya Immigration Office and to analyze the obstacles encountered along with the efforts undertaken to address them. The results indicate that the implementation of the Minister of Law and Human Rights Regulation Number 18 of 2022 as the guideline for the M-Paspor application at the Class I Non-TPI Palangka Raya Immigration Office has generally been effective in improving the efficiency, transparency, and quality of passport services. Nevertheless, its implementation continues to face various technical and non-technical obstacles. Efforts to overcome these challenges include strengthening information technology infrastructure, regularly updating the M-Paspor application system, enhancing the competence of service personnel, increasing public awareness through continuous socialization of the M-Paspor application, and strengthening coordination between the Immigration Office and the Directorate General of Immigration. These measures are expected to create passport services that are more effective, efficient, professional, and capable of providing legal certainty to the public.
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