Analysis of Autogate Services at I Gusti Ngurah Rai International Airport by the Class I Special Immigration Office TPI Ngurah Rai
DOI:
https://doi.org/10.63309/dialektika.v23i2.648Keywords:
Autogate, Immigration, AirportAbstract
Investment plays a crucial role in driving economic growth and stability, especially In an era of globalization with high international mobility, such as in Indonesia, international airports serve as key gateways to global connectivity and critical centers for immigration services. Modernizing Indonesia's aviation sector, particularly through digitalization and the implementation of technologies such as autogates at international airports, aims to improve the effectiveness, efficiency, and accuracy of immigration services and reduce passenger queues. This innovation aligns with the principles of good governance and smart mobility, with the integration of biometrics and facial recognition for rapid verification. However, autogates still have limitations in detecting non-documentary aspects and assessing behavior, so manual inspections and human oversight remain crucial as complements to maintain national security and sovereignty. For example, at I Gusti Ngurah Rai International Airport, autogates expedite the process but have not yet fully replaced human oversight. Other challenges include infrastructure readiness, human resource competency, and data security, which must be addressed to ensure innovative, efficient, secure, and user-friendly public services, supporting the bureaucratic reform agenda and the quality of future immigration services in Indonesia. Using a descriptive-analytical approach, this study aims to provide a comprehensive overview of the legal and regulatory challenges faced, as well as strategic recommendations for analyzing autogate services at I Gusti Ngurah Rai International Airport by the Class I immigration office specifically for the Ngurah Rai International Airport (TPI).
Keywords: Autogate, Immigration, Airport
Downloads
References
Arif Gosita, 2009, Masalah Perlindungan Anak, Akademi Pressindo, Jakarta,
Badan Koordinasi Penanaman Modal (BKPM). (2022). "Laporan Kinerja BKPM dalam Mendorong Investasi di Sektor Teknologi." URL: https://www.bkpm.go.id. Diakses pada 2 Juli 2025
Darmaputra, K. I., & Prabawati, N. P. A. (2025). Optimalisasi Layanan M-Paspor Sebagai Inovasi E-Government Dalam Meningkatkan Efektivitas Pelayanan Keimigrasian di Kantor Imigrasi Kelas I TPI Denpasar. Socius: Jurnal Penelitian Ilmu-Ilmu Sosial, 2(12).
Fatharani, A. Q., Meilina, D. G., & Yoga, A. G. R. A. (2021). Penggunaan Autogate di Tempat Pemeriksaan Imigrasi Bandar Udara Internasional Soekarno-Hatta. Ideas: Jurnal Pendidikan, Sosial, dan Budaya, 7(4), 149-158.
Firmansyah, F. B. (2024). Strategi Public Relations dalam membangun Kemitraan Strategis untuk meningkatkan Citra Korporat (Studi Kasus Bandar Udara Internasional Jawa Barat) (Doctoral dissertation, Universitas Islam Indonesia).
Hadad, M. D. (2021). "Peran Regulasi dalam Meningkatkan Daya Saing Investasi Sektor Teknologi di Indonesia." Jurnal Ekonomi dan Hukum, 13(2), 78-93.
Hadi, I., & Widnyani, I. A. P. S. (2024). Modernisasi dan Digitalisasi Public Servis: Mewujudkan Indonesia Emas Melalui Harmonisasi Sistem Pemerintahan Berbasis Elektronik (SPBE). Jurnal Kridatama Sains dan Teknologi, 6(02), 639-658.
Hariyono, H., Candra, I. A., Mauliansyah, F., Wahyudin, Y., & Rizal, M. (2024). Transformasi Digital: Teori dan Implementasi pada Era Revolusi Industri 4.0 Menuju Era Society 5.0. PT. Sonpedia Publishing Indonesia.
Herlina, M., & Andry, M. (2020). "Analysis of Investment Challenges in Indonesia's Technology Sector." Indonesia Journal of Policy and Governance, 11(1), 56-72.
Jailani, M. S. (2023). Teknik pengumpulan data dan instrumen penelitian ilmiah pendidikan pada pendekatan kualitatif dan kuantitatif. IHSAN: Jurnal Pendidikan Islam, 1(2), 1-9.
Kementerian Investasi/BKPM. (2023). "Panduan Investasi di Era Digitalisasi: Kebijakan, Tantangan, dan Peluang." URL: https://oss.go.id. Diakses pada 2 Juli 2025
Kusuma, I. N. D. (2025). Implementasi Sistem E-Visa Oleh Kantor Imigrasi Kelas I TPI Denpasar Dalam Meningkatkan Efisiensi Pel
Mualadi Dan Barda Nawawi Arief, 2010, Teori-Teori Dan Kebijakan Pidana, Alumni, Bandung,
Nugroho, H., & Wijaya, A. (2021). Hukum Investasi di Indonesia. Gramedia, Jakarta.
Nurhidayati, S. E., Muliani, L., Judijanto, L., Apriyanto, A., Haryanti, T., Darmayasa, D., ... & Raksapati, A. (2025). Pesona Pariwisata Indonesia: Potensi, Pengembangan, dan Inovasi Membangun Destinasi Pariwisata Indonesia. PT. Sonpedia Publishing Indonesia.
Prasetyo, B., & Sari, Y. (2020). "Tantangan Investasi Asing di Indonesia: Analisis Regulasi dan Dampak Ekonomi." Jurnal Hukum dan Bisnis, 12(1), 45-65.
Pratama, M. U. H., & Jamil, A. (2023). Penggunaan Autogate Dalam Tempat Pemeriksaan Imigrasi.
PricewaterhouseCoopers (PwC). (2021). "Doing Business in Indonesia: Opportunities and Challenges in the Technology Sector." URL: https://www.pwc.com/id. Diakses pada 2 Juli 2025
Sarjito, I. A., Duarte, E. P., Sos, S., Herlina Tarigan, M. P. P. M., Sumarno, I. A. P., SAP, M., ... & Han, M. (2024). Transformasi Manajemen Pertahanan Indonesia Di Era Modernisasi Militer. Indonesia Emas Group.
Sulaiman, F. R. (2025). Efektivitas Penerapan E-Government Melalui Sistem E-Tilang (Studi Kasus: Satuan Lalu Lintas Polrestabes Semarang) (Doctoral dissertation, Universitas Islam Sultan Agung Semarang).
Sumali, 2003, Reduksi Kekuasaan Eksekutif Di Bidang Peraturan Pengganti Undang-Undang (Perpu), Universitas Muhammadiyah Malang
Tambunan, T. (2021). "OSS System and Its Role in Facilitating Investment in Indonesia." Asian Journal of Law and Economics, 14(2), 98-112
Widanti, N. P. T. (2022). Konsep good governance dalam perspektif pelayanan publik: Sebuah tinjauan literatur. Jurnal Abdimas Peradaban: Jurnal Pengabdian Masyarakat, 3(1).
Wulandari, F. A. (2023). Analisa Kualitas Pelayanan Pengurusan Paspor Melalui M-Paspor Dalam Rangka Penyederhanaan Layanan Di Kantor Imigrasi Kelas I Khusus TPI Surabaya (Doctoral dissertation, UNIVERSITAS BHAYANGKARA SURABAYA).
Yohana, S. (2025). Pengaruh Fasilitas Autogate Imigrasi Terhadap Tingkat Pelayanan Penumpang Internasional Di Bandar Udara Internasional Kualanamu (Doctoral Dissertation, Politeknik Penerbangan Palembang).
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Dialektika: Jurnal Ilmu Sosial
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
